Luxury Hotel Management Services

Step Back From Daily Operations

EXPERT HOSPITALITY MANAGEMENT
FOR LUXURY HOTEL OWNERS

Imagine peace of mind. Financial success. Guests who rave about your hotel. Picture a community eager to join you, and an operation that uplifts and protects. We make this vision a reality.

At Cayuga Sustainable Hospitality, we’ve dedicated the last twenty years to managing and developing independently-owned luxury hotels and resorts in Latin America.

Our properties in the Cayuga Collection are driven by an ecological, conservationist, or sustainable mission.

Based in San José, Costa Rica, we’ve led eco-lodge and boutique hospitality management in Costa Rica, Panama, and Nicaragua since 1999.

Our edge? An unwavering commitment to Sustainable Luxury.

Are you a hotel owner or developer who shares this unwavering commitment to sustainability and quality?

Many of our clients began their properties as a labor of love. Now, they trust us to manage their destinations so they can focus on what matters most—spending more time with their families. Enjoying retirement. Taking care of their businesses. Travelling to new places. Starting new passion projects.

We tailor our hospitality management services to your property’s unique needs, offering a full suite of hospitality solutions, all aimed at one goal:

Redefine the standards of upscale hospitality, creating a symbiosis of luxury and sustainability that is loved by our guests and employees alike.

Comprehensive Luxury Hotel Management Services

Existing & New Hospitality Operations:

  • Reservations
  • Front Desk & Concierge
  • Housekeeping, Maintenance, & Gardening
  • Restaurant, Kitchen, & Food Programs
  • Human Resources, Security & Accounting
  • Guided Tours & Experiences, Wellness & Spa Programs
  • Local Artisans & Sustainability Programs


Development & Opening of New Hospitality Projects

Re-Modelling of Existing Hospitality Projects

Re-Positioning of Existing Hospitality Projects

Sales, Marketing, Agency Relations & Public Relations

FOR HOTEL OWNERS

WHAT MAKES A CAYUGA COLLECTION PROPERTY?
WE ARE 100% COMMITTED TO SUSTAINABLE LUXURY

As an Owner or Developer, if you do not share this core commitment please do not contact us.

In our experience, the best properties that benefit from our management services and approach are those that are committed to making luxury travel a more sustainable practice.

These criteria will help you determine if we could be the right fit for your property.

 

Prime Location in Central America

Our collection comprises unique hotels in Costa Rica, Panama, Nicaragua, & Guatemala.

100% Commitment to Sustainable Luxury
We look for projects that show a clear potential for sustainable luxury, profitability & market demand — the full package.

 

Sense of Place
A property isn’t just a place. It’s a feeling. We carefully select properties that are unique, have character, and possess a strong sense of place.

 

Boutique Properties
We typically select properties that have between 12-60 rooms.

 

As an Owner or Developer, if you do not share this core commitment please do not contact us.

In our experience, the best properties that benefit from our management services and approach are those that are committed to making luxury travel a more sustainable practice.

These criteria will help you determine if we could be the right fit for your property.

Prime Location in Central & South America
Our collection is comprised of unique hotels in Costa Rica, Panama, & Nicaragua.

 

100% Commitment to Sustainable Luxury
We look for projects that show a clear potential for sustainable luxury, profitability & market demand — the full package.

 

Sense of Place
A property isn’t just a place. It’s a feeling. We carefully select properties that are unique, have character, and possess a strong sense of place.

 

Boutique Properties
We typically select properties that have between 12-60 rooms.

 
FOR HOTEL OWNERS

YOU'RE IN GOOD COMPANY

Core Principles of Sustainable Luxury & Trust

Principle #1: Cayuga is a Trustworthy Company
Owners give us full operational control of their hotel or resort and fully trust in our guidance and expertise. We understand this is not always an easy decision for you. That’s why, we think carefully about who we work with. We strive to build strong, close relationships with a carefully chosen inner circle of owners.
 
 
Principle #2: Cayuga is a People Company

We firmly believe in exclusively hiring local people, investing in their education, and providing direct economic and social benefits to our communities.

Principle #3: Cayuga is Committed to Sustainability
Sustainability is in our DNA. Whenever we make big decisions, like building & operational design, choice of materials or working with NGOs, we always consider the impact on our natural surroundings.
 
 
Principle #4: Cayuga is an Ethical Company
We model transparency and ethical business behavior and expect the same from our partners when it comes to accounting, legal operations, and payment of suppliers.
Principle #5: Cayuga is a High-Quality Company
We take pride in delivering immaculate service, the best choice of experiences, and selecting the best possible suppliers.
 
 
Principle #6: Cayuga Invests in the Future
That includes investing in staff training, upgrading infrastructure, and embracing changes dictated by the market.
OWNER TESTIMONIALS

REALIZE YOUR VISION
WITH CAYUGA HOSPITALITY

Looking for Expert Luxury Hotel Management Services?

Schedule A Consultation

How Would You Like to Contact Us?

BY ONLINE CHAT

Monday – Thursday:
7am — 9pm CST
Friday – Sunday:
8am — 7pm CST


Quick answers, always!

BY PHONE

Monday – Thursday:
7am — 9pm CST
Friday – Sunday:
8am — 7pm CST


+(506) 4040-0430

Reservations:

+(506) 4040-0430

OUR LOCATION

San Jose, Costa Rica

BY EMAIL

[email protected]

Or fill out our Email Form

FAQ's

If you have questions, visit our FAQ’s

FOR PRESS

HOTEL MANAGEMENT SERVICES

Hans Pfister

Co-owner & President

[email protected]